Delivery is free on all UK orders of £50 and over. Delivery on UK orders under £50 start at £2.95.
We aim to process and despatch all orders within 48 hours (Mon-Fri) by courier service.
Please see below for delivery times & Options
However, if you have not received your order within five working days please contact us.
Courier deliveries are made between 8am and 8pm, Monday to Friday (excluding Bank Holidays) and a signature is required. As the delivery comes to you via a courier, we cannot book a specific date or time. Please e-mail us at firstname.lastname@example.org if you would like further information
1. How are my products delivered?
Please see the Delivery Options Chart below.
Single, small items are sent by 1st Class Royal Mail, meaning you won’t have to sign for the package.We use a courier service to deliver larger orders within the UK. Deliveries are made between 7am and 8pm, Monday to Friday (excluding Bank Holidays) and a signature is required. We are happy to deliver your order to an alternative address. The website allows you to enter an alternative delivery address, or you can advise us of this if you order via email.
2. Can I change my order?
If you need to amend your order, please contact us as soon as possible on 0333 006 4776, or email us at email@example.com
3. If my order arrives incorrect or damaged, will you refund me?
If, for any reason, you are not happy with your purchase, please contact us on 0333 006 4776, or email us at firstname.lastname@example.org.
Alternatively, simply return it, securely wrapped, within 14 days of delivery, unused and in its original packaging and we will offer you a full refund. Please ensure that you enclose a note stating your full name, address and telephone number, along with your reason for the return. We will only pay return postage if the product is faulty.
4. Do you sell outside the UK?
Yes you can order online. Make sure that you enter the full details of your address (including the country) in the required fields. When you get to the ‘checkout’ page, the cost of shipping will be displayed. You can pay securely with Visa, Mastercard or PayPal.
All our prices are in UK Pounds Sterling. Your bank will convert your payment to your own local currency. Please refer to your bank for current exchange rates.
Your Delivery Options
UK Standard (1-2 working day dispatch)
Order must be placed by 2pm
|2-5 days||From £2.95|
UK Free Shipping (1 – 2 working day dispatch)
Order must be placed by 4pm
Minimum Spend Amount £50.00
Order must be placed by 2pm Monday-Friday
|1-2 days||From £5.95|
|UK Next Working Day – Before 9am
Order must be placed by 11.30am Monday – Friday
|Europe Tracked||6-12 Days||From £19.00|
|United States Tracked||7 – 15 days||From £29.95|
|Worldwide Standard||7 – 20 days||From £39.95|
Next Day & Express orders placed at the weekend or on public holidays will be processed the following working day.
Multiple Item Shipping Costs.
You will be charged a flat fee for multiple items costing less that the minimum free postage rate.
PLEASE NOTE: All orders are delivered between 8am and 8pm.